Privacy policy

BALLAN EXPLOITATION collects data concerning its CUSTOMERS via the Site, and more particularly during electronic conversations with the operator when booking a product or a service, or via cookies.

BALLAN EXPLOITATION is committed to respecting the privacy of its CUSTOMERS and the Data Protection Regulations in force. The Data Protection Regulations consist in particular of the General Data Protection Regulation 2016/679 of 27 April 2016 (GDPR) and French Law No. 78-17 of 6 January 1978 concerning information technology, files, and freedoms (Informatique et Libertés).

Therefore, BALLAN EXPLOITATION is committed to the protection of your personal data (your ‘Data’).

This Policy is part of a transparent and fair system.

This section contains all the information you need to understand how BALLAN EXPLOITATION collects, processes, and protects your Data when using the website https://www.domaine-commanderie-Ballan.com (the ‘Site’).

We remind you that a minor under 15 years of age cannot consent to the processing of his or her personal data. Consent must therefore be given or authorised by a person with parental responsibility for the child.

1. Who should you contact if you have questions about your data?

BALLAN EXPLOITATION gives utmost importance to the respect of your rights and freedoms and to the protection of your Data. We have therefore appointed someone to deal with all matters relating to the protection of your Data.

If you have any questions about your Data, you can contact them by email at the following address: contact@lacommanderie.biz

2. Why do we collect your data?

BALLAN EXPLOITATION collects and processes Data to respond to CUSTOMERS’ requests and improve their experience on the Site, in particular in order to:

• Create their customer account
• Process their bookings
• Inform them (if you have expressly requested us to do so) of the latest news of the Site via our newsletter
• Receive their feedback or customer satisfaction questionnaires
• Run remarketing campaigns
• Ensure the proper functioning of the Site
• Process CVs received in view of possible recruitment by BALLAN EXPLOITATION

3. With whom do we share your data?

Within the framework of the use of the Site, we may transfer your Data to our service providers and subcontractors.

4. Where is your data stored?

Your Data is hosted within the European Union and is not transferred to outside countries.

Our Site is hosted by: OVH

Please note: In order to offer you online services adapted to your needs, BALLAN EXPLOITATION may use the services of third parties located outside the European Union. In order to process your Data and offer you these services, these partners may process your Data outside the European Union.

In this case, BALLAN EXPLOITATION has taken the necessary precautions to ensure that the level of protection offered to individuals by the Data Protection Regulation is fully upheld.

Details of these assurances are available on request at the following address: contact@lacommanderie.biz

5. How long do we keep your data?

We only retain your Data for the period of your subscription to the Site and/or our contractual relationship in order to ensure your identification when you log in to your account and to enable the provision of the services offered.

If you unsubscribe from the Site, our newsletter, etc., your Data will be deleted from our active databases and only kept in archival form for the purpose of establishing proof of a claim or the fulfilment of a legal obligation or a contract.

Thus, Data concerning our customers is archived for a period of 5 years after the conclusion of the contractual relationship.

If the contract is concluded electronically and represents a sum of €120 or more, it is retained for 10 years.

Newsletter data is only kept for 3 years following the last contact made by a prospective customer or the end of the contractual relationship with a customer.

In any event, we will keep your Data for no longer than is necessary for the purposes for which it is processed in accordance with the uses set out in this Policy and in compliance with the Data Protection Regulation.

6. What are your rights regarding your data?

You have certain rights with respect to your Data. In accordance with the Data Protection Regulation, in particular Articles 15 to 22 of the GDPR, and after proving your identity, you have the right to request access to, rectification of, or deletion of your personal data.

In addition, within the bounds of the law, you also have the right to object to the processing of your personal data, to request its restriction, to decide what happens to it in the case of your death, and the right to data portability.

In order to exercise these rights, you may contact BALLAN EXPLOITATION at the following e-mail address: contact@lacommanderie.biz.

You can also unsubscribe from our newsletter at any time:

• by clicking on the unsubscribe link at the bottom of each email
• or by sending a message to contact@lacommanderie.biz.

7. Do we change this policy?

We reserve the right to update the Policy at any time. It is therefore recommended that you consult it regularly. If we make any changes, we will publish them on this page and in such other places as we deem appropriate, depending on the purpose and significance of the changes.

8. Commission Nationale de l’Informatique et des Libertés (National Commission on Informatics and Liberty)

We remind you that you can contact the CNIL directly via their website https://www.cnil.fr/en/contact-us or by post at the following address: Commission Nationale de l’Informatique et des Libertés, 3 Place de Fontenoy – TSA 80715, 75334 PARIS CEDEX 07.

9. Specific information regarding cookies

9.1. What is a cookie?

A cookie is a text file that may be deposited on a device when an online service is consulted with a browser. A cookie file allows its issuer (during its period of validity) to recognise the device concerned each time this device accesses digital content containing cookies from the same issuer.

9.2. How long is a cookie stored?

Cookies stored on your web browser with your consent are systematically deleted 13 months later.

9.3. Why do we store cookies on your devices?

The categories of cookies stored on your device are the following:

Cookie types – Purpose(s)

Statistical – To establish statistics and volumes of frequentation and use of the various elements composing our Site (sections and content visited, navigation), allowing us to improve the relevance and ergonomics of our services

Technical (display) – To adapt the presentation of our Site to the display preferences of your device (language used, display resolution, operating system used, etc.) during your visits to our Site, according to the viewing or reading hardware and software of your device

Technical (optional) – To store information related to a form you filled out on our Site (registration or access to your account) or to products, services, or information you have selected on our Site (subscription service, contents of an order basket, etc.).

Technical (identification) – To allow you to access restricted and private areas of our Site, such as your account, using credentials or data you may have previously entrusted to us and to implement security measures; for example, when you are asked to log back in to see content or a service after a certain period of time.

Advertising and remarketing – Filed by third party companies (business partners, remarketing providers, etc).

Third parties – ‘Social network’ buttons allow you to promote or share our content with other people, particularly on social networks such as Facebook, Twitter, Google Plus, Pinterest, etc.
Even if you have not used these sharing buttons, it is possible for social networks to track your browsing if your account or session is active on your computer at the time. We advise you to read the terms and conditions and data protection policies of these social network sites.

9.4. How do you set cookies and refuse them?

You may at any time configure your browser software to oppose, in part or in full, the storage of cookies on your device.

Warning: any settings are likely to modify your navigation on our Site and your conditions of access to certain services requiring the use of cookies. We decline all responsibility for the consequences linked to the impaired functioning of our services resulting from the impossibility to record or consult the cookies necessary for their functioning and that you may have refused or deleted.

Below you will find information concerning the main browsers:

• Google Chrome
  Click on the Tools menu icon.
  Select Options.
  Click on the Advanced Options tab and go to the Privacy section.
  Click on the Show Cookies button.
  
• Internet Explorer
  In Internet Explorer, click on the Tools button, then Internet Options.
  In the General tab, under Browser History, click on Settings.
  Click on the Show files button.
  
• Firefox
  Go to the Tools tab and select the Options menu.
  In the pop-up window, select Privacy and click on Show cookies.
  
• Safari
  In your browser, choose Safari > Preferences.
  Click on Security.
  Click on Show cookies.

For more information on cookies, you can consult the CNIL website: https://www.cnil.fr/en/gestion-des-cookies.